How to resolve issues with Blackboard Collaborate


Want to test Collaborate? You can use this test room.

We have received a small number of reports of issues experienced by staff and students when they use Collaborate such as

  • Session not starting (purple wheel never stops spinning).
  • Audio issues e.g. you cannot hear anyone or they cannot hear you.
  • Connection issues, e.g. drop-outs, connection loss, stutters etc.