My Southampton

This applies to mobile app users:

Whether using the Timetables, Email or other content in the app and the information looks to be out of date. You can manually force the app to refresh the page, you can can do so by pressing and holding at the top of the page and pull it down. Typically you will see the page quickly show a refreshing icon before the page shows you information again.

If this does not work still, please log out of the app and in again. You can use this restart guide to help you.

Web users should use their bowers refresh page button from the toolbar.

Please note: When you update your University password you will need to update the password for the app and will need to sign into app email again. We have this guide to help you.

IMPORTANT: MySouthampton email will only work if you have set your Office 365 Outlook email language to be English (United Kingdom) and UK time zone. If you have set your email to anything else it will not work in the app. Please change your display language and time zone on a computer web browser and going to outlook.com/soton.ac.uk after logging in use the following Microsoft Guide.

To use email in the MySouthampton app first click on the email tile, you will then need to follow the steps for activating it on your device for first time use. Once set up you can send, receive and search for emails.

The first step is to confirm you wish to use email in the app by selecting ‘Sign in to Outlook’.

After selecting the sign in button you will be asked to enter your username as an email address. e.g. demo19@soton.ac.uk then select ‘Next’.

This will then take you to the University security sign in page where you enter your normal University password.

Outlook will then ask you if you wish to remain signed into your email account. We highly recommend that you select ‘Yes’ and tick ‘Don’t show this again’.

Please note: If you change/update your password you will need to update here despite previously selecting stay signed in for security reasons.

You will then be taken to your main email inbox, from here you can read and send emails.

To read email simply select the email you wish to read and it will open up, from here you will also be able to reply and delete emails.

To send an email first click on the draft email button in the bottom right.

This will take you to the compose email page, where you can write your email. Send will remain unavailable until you have entered a valid email address.

Please note: It is not possible to send attachments from the app via email.

Once happy you can click ‘Send’ and you will be taken back to the main email page.

If you have an Android device running Android 4.4.4 or lower you might see the following error message when loading the app: java.security.cert.certpathvalidatorexception

You will see this error because your device is running a version of Android that is no longer supported, and therefore does not get the latest security certificate updates.

The first thing to do is to update your devices version of Android to version 5 or above, this should allow your device to accept the newer security certificates.

If you are unable to update your devices version of Android then please download and install the following security certificates:

QuoVadisRootCA2G3.cer

QuoVadisGlobalSSLICAG3.cer

Once installed close down the app, and start it up again. All being well it should now work as expected.

If this still does not work please contact us via serviceline@soton.ac.uk

One of the most popular features of the app is the Timetable viewer, this is just an overview of how to use this part of the app and some features you might not know about.

• After clicking on the Timetables icon on the main menu, you will be taken to a sub menu where you need to tap on “Course Timetable” (This sub menu will have additional functionality next year)

• You will now see your personal calendar overview, where you can look through all timetabled items on various dates.

• If you then tap on an item on the calendar you will then see further information and additional features.

• One of the other features is the ability to add an item to your mobile devices personal calendar. Only one timetable item can be added to your personal device calendar at a time.

Only one timetable item can be added to your personal device calendar at a time, this is because any changes made to the timetabled event (e.g room location change) will not automatically sync up to your device’s calendar. As we do not wish you to have out of date information we recommend using the add to calendar feature as a guide, but to check the app calendar to see up to date information.

• When you have successfully added an item to your device calendar you will see a message confirming it has been added.

• Another feature from the further information page will allow the app to show you the room on a map.

• This will then bring you to the standard app location overview, where you can see the distance it is from you and get walking directions to the location.

The library app gives you three different options Delphis Search, My Account and Standard Search – (Tap on a link to see more)

Delphis Search

Delphis search is more advanced than the standard Search and is able to look through many different available resources such as online journals. To use it simply type into the search box what you are looking for and tap on Search.

• Once the search has been completed it will then show you a list of possible resources that contain information on your search input. When you find a resource that you wish to look at further, simply tap on it to see further information.

• In this instance the resource is available online, tapping on the top link will then bring up the document in an online viewer.

My Account

My Account gives you an overview of Library items that you currently have on loan, with details of when it has to be returned and items that you have requested to put on hold.

Search

The standard Search works on the same principles of typing into the search box what you wish to search for. It will then refresh showing a list of results where you can tap an item to see further information.

The additional advantage of this search function is that you can place items on hold as well, you can do this by tapping on the “Place on hold” button at the bottom of the item information page.

You can use the app to search for free CLS space computers on various campuses. To start select a campus you wish to find a free computer.

• Then select from a list of CLS computer rooms, on this list, you can see how many computers are in a room and how many are free. You can also show the locations of these rooms on a campus map by tapping on “Show on map”.

• Once you have found the computer room of choice, you can find out additional information such as its location, distance from where you are now and get walking directions with Google maps.

The app has a search function that allows you to find any content or locations within the app, the following is an example of how to use the search function.

• On the apps homepage you should notice there is a magnifying glass icon.

The following steps are shown on an Android device, but iOS users will see the same. Web users guide is below that.

• Once you have selected the Search icon it will take you to a blank search page, to carry out a search start typing in the search box.

• You will notice that once you start typing in what you are looking for, that a list will start to generate search results that are related to you search word.

• When you have found what you are looking for then you can simply tap on it and you will be transported to the page that contains the information you are looking for.

For web app users

• One you have clicked on the Search button a search box will then appear and you can type in what you would like to search for. In this case, it is workstations in the library.

• You will then be presented with a list of all of the search results, simply look through and click on the one you wish to see.

• Due to clicking on a workstation availability result you are then taken to the availability overview on the campus map.

The “Campus Maps” feature does not only give you a view of various campus locations found on the official University campus maps. Another feature is that you can use apps “Directions” ability to show you and plan out GPS based travel routes to the locations on Google Maps.

This can be be done two different ways; via the main icon or alternatively for a more direct way of looking for a location, you can also use the “Search” (magnify glass icon) function to quickly find a location. Both methods are show in these quick and easy steps.

• Using the “Campus Maps” method, first click on the maps icon

• Then find the location you wish travel to

• Once you have clicked on desired location, click on “Directions”

• You can then select it to open Google Maps based on your location and Google will then plot a step-by-step route to your location

• The “Search” button is found in the top right for Android, the bottom right toolbar for iOS and the top left toolbar on the Web version of the app

• You can then start typing in the location name and follow the same steps after click on “Directions”. Or you may wish to search for other key words within the app itself with the same feature.

The app has many useful functions such as creating a custom schedule, maps and directions to get around Southampton and our campuses. We have made a short video showing these features.