{"id":99,"date":"2018-04-19T14:40:14","date_gmt":"2018-04-19T13:40:14","guid":{"rendered":"http:\/\/generic.wordpress.soton.ac.uk\/watchtogether\/?p=99"},"modified":"2018-05-03T11:04:45","modified_gmt":"2018-05-03T10:04:45","slug":"customer-relationships","status":"publish","type":"post","link":"https:\/\/generic.wordpress.soton.ac.uk\/watchtogether\/customer-relationships\/","title":{"rendered":"Customer Relationships"},"content":{"rendered":"<p>To be able to serve users at the right time is the goal. Thus, a live stream chat 24\/7 function will be provided for certain types of accounts so that WatchTogether staff are able to help users when help is needed. In addition, there will be a review part which all users are able to share their feedback with the team for future development.<\/p>\n<p>Additionally, users are able to connect with WatchTogether via social media sites such as Facebook, Youtube, Instagram as well.<\/p>\n<p><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" data-attachment-id=\"100\" data-permalink=\"https:\/\/generic.wordpress.soton.ac.uk\/watchtogether\/customer-relationships\/screen-shot-2561-04-20-at-19-42-53\/\" data-orig-file=\"https:\/\/i0.wp.com\/generic.wordpress.soton.ac.uk\/watchtogether\/wp-content\/uploads\/sites\/267\/2018\/04\/Screen-Shot-2561-04-20-at-19.42.53.png?fit=1136%2C322&amp;ssl=1\" data-orig-size=\"1136,322\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Screen Shot 2561-04-20 at 19.42.53\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/generic.wordpress.soton.ac.uk\/watchtogether\/wp-content\/uploads\/sites\/267\/2018\/04\/Screen-Shot-2561-04-20-at-19.42.53.png?fit=750%2C212&amp;ssl=1\" class=\"alignnone size-full wp-image-100\" src=\"https:\/\/i0.wp.com\/generic.wordpress.soton.ac.uk\/watchtogether\/wp-content\/uploads\/sites\/267\/2018\/04\/Screen-Shot-2561-04-20-at-19.42.53.png?resize=750%2C213\" alt=\"\" width=\"750\" height=\"213\" srcset=\"https:\/\/i0.wp.com\/generic.wordpress.soton.ac.uk\/watchtogether\/wp-content\/uploads\/sites\/267\/2018\/04\/Screen-Shot-2561-04-20-at-19.42.53.png?w=1136&amp;ssl=1 1136w, https:\/\/i0.wp.com\/generic.wordpress.soton.ac.uk\/watchtogether\/wp-content\/uploads\/sites\/267\/2018\/04\/Screen-Shot-2561-04-20-at-19.42.53.png?resize=300%2C85&amp;ssl=1 300w, https:\/\/i0.wp.com\/generic.wordpress.soton.ac.uk\/watchtogether\/wp-content\/uploads\/sites\/267\/2018\/04\/Screen-Shot-2561-04-20-at-19.42.53.png?resize=768%2C218&amp;ssl=1 768w, https:\/\/i0.wp.com\/generic.wordpress.soton.ac.uk\/watchtogether\/wp-content\/uploads\/sites\/267\/2018\/04\/Screen-Shot-2561-04-20-at-19.42.53.png?resize=1024%2C290&amp;ssl=1 1024w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/p>\n<p>References:<\/p>\n<p class=\"p1\">Boerman, P. (2015).\u00a0<i>Betere manager worden? Verzamel eens meer feedback over jezelf &#8211; MT.nl<\/i>. [online] MT.nl. Available at: https:\/\/www.mt.nl\/leiderschap\/betere-manager-worden-verzamel-eens-meer-feedback-over-jezelf\/88541 [Accessed 5 Apr. 2018].<\/p>\n<p class=\"p1\">Jones, K. (2018).\u00a0<i>Word of Mouth Marketing and Social Media<\/i>. [online] Raven Media, Website Design and Advertising. Available at: https:\/\/www.ravenmediallc.com\/word-of-mouth-marketing-social-media\/ [Accessed 5 Apr. 2018].<\/p>\n","protected":false},"excerpt":{"rendered":"<p>To be able to serve users at the right time is the goal. Thus, a live stream chat 24\/7 function will be provided for certain types of accounts so that WatchTogether staff are able to help users when help is needed. In addition, there will be a review part which all users are able to &hellip; <\/p>\n<p><a class=\"more-link btn\" href=\"https:\/\/generic.wordpress.soton.ac.uk\/watchtogether\/customer-relationships\/\">Continue reading<\/a><\/p>\n","protected":false},"author":2976,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[49],"tags":[28],"class_list":["post-99","post","type-post","status-publish","format-standard","hentry","category-business","tag-customer-relations","item-wrap"],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p9R477-1B","jetpack-related-posts":[{"id":91,"url":"https:\/\/generic.wordpress.soton.ac.uk\/watchtogether\/channels\/","url_meta":{"origin":99,"position":0},"title":"Channels","author":"pc1n17","date":"19th April 2018","format":false,"excerpt":"Communication is the key. WatchTogether will connect with users via many channels. First of all, media is the primary tool since the company aims to create as high awareness as possible. Advertisements both online and offline will be used. For offline, TV and billboard in high traffic area would help\u2026","rel":"","context":"In &quot;Business&quot;","block_context":{"text":"Business","link":"https:\/\/generic.wordpress.soton.ac.uk\/watchtogether\/category\/business\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/generic.wordpress.soton.ac.uk\/watchtogether\/wp-content\/uploads\/sites\/267\/2018\/04\/Screen-Shot-2561-04-20-at-19.30.24.png?resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/generic.wordpress.soton.ac.uk\/watchtogether\/wp-content\/uploads\/sites\/267\/2018\/04\/Screen-Shot-2561-04-20-at-19.30.24.png?resize=350%2C200 1x, https:\/\/i0.wp.com\/generic.wordpress.soton.ac.uk\/watchtogether\/wp-content\/uploads\/sites\/267\/2018\/04\/Screen-Shot-2561-04-20-at-19.30.24.png?resize=525%2C300 1.5x, https:\/\/i0.wp.com\/generic.wordpress.soton.ac.uk\/watchtogether\/wp-content\/uploads\/sites\/267\/2018\/04\/Screen-Shot-2561-04-20-at-19.30.24.png?resize=700%2C400 2x"},"classes":[]},{"id":444,"url":"https:\/\/generic.wordpress.soton.ac.uk\/watchtogether\/related-news-items-in-tech-media\/","url_meta":{"origin":99,"position":1},"title":"Related news items in tech media","author":"Emil-Aurelian Enache","date":"3rd May 2018","format":false,"excerpt":"https:\/\/www.satprnews.com\/2018\/04\/15\/enterprise-social-networks-and-online-communities-market-projected-to-reach-us-12189-0-mn-by-2026\/ This article was published by \u201csatPRnews\u201d on the 15th April, 2018. The article reports the projected 16.5% revenue increase for Enterprise Social Networks and Online Community market. This article provides useful and relevant information to the rapidly growing market for virtual social and community tools such as WatchTogther. https:\/\/www.videoconferencingdaily.com\/social\/online-counseling-via-skype-give-bullied-teens-way-seen\/\u2026","rel":"","context":"In &quot;Research&quot;","block_context":{"text":"Research","link":"https:\/\/generic.wordpress.soton.ac.uk\/watchtogether\/category\/research\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":72,"url":"https:\/\/generic.wordpress.soton.ac.uk\/watchtogether\/value-proposition\/","url_meta":{"origin":99,"position":2},"title":"Value Proposition","author":"pc1n17","date":"19th April 2018","format":"gallery","excerpt":"WatchTogether provides an easy to use, high-quality space for watching movies, TV series, or any other type of video to its users. We would like to improve communication among film watchers and recreate the social experience of sitting down together in the same room to watch TV, even though our\u2026","rel":"","context":"In &quot;Business&quot;","block_context":{"text":"Business","link":"https:\/\/generic.wordpress.soton.ac.uk\/watchtogether\/category\/business\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/generic.wordpress.soton.ac.uk\/watchtogether\/wp-content\/uploads\/sites\/267\/2018\/04\/Screen-Shot-2561-04-20-at-19.34.17.png?resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/generic.wordpress.soton.ac.uk\/watchtogether\/wp-content\/uploads\/sites\/267\/2018\/04\/Screen-Shot-2561-04-20-at-19.34.17.png?resize=350%2C200 1x, https:\/\/i0.wp.com\/generic.wordpress.soton.ac.uk\/watchtogether\/wp-content\/uploads\/sites\/267\/2018\/04\/Screen-Shot-2561-04-20-at-19.34.17.png?resize=525%2C300 1.5x, https:\/\/i0.wp.com\/generic.wordpress.soton.ac.uk\/watchtogether\/wp-content\/uploads\/sites\/267\/2018\/04\/Screen-Shot-2561-04-20-at-19.34.17.png?resize=700%2C400 2x"},"classes":[]},{"id":118,"url":"https:\/\/generic.wordpress.soton.ac.uk\/watchtogether\/key-partners-and-key-resource\/","url_meta":{"origin":99,"position":3},"title":"Key Partners and Key Resource","author":"pc1n17","date":"19th April 2018","format":false,"excerpt":"Key Partners WatchTogether has to build a strong presence on many of the social media networks such as Facebook, Instagram, YouTube, etc. A company should be able to reach it's customers, and vice-versa, on such platforms because internet plays an important part in a lot of people's day to day\u2026","rel":"","context":"In &quot;Business&quot;","block_context":{"text":"Business","link":"https:\/\/generic.wordpress.soton.ac.uk\/watchtogether\/category\/business\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/generic.wordpress.soton.ac.uk\/watchtogether\/wp-content\/uploads\/sites\/267\/2018\/04\/Screen-Shot-2561-04-20-at-21.16.03.png?resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/generic.wordpress.soton.ac.uk\/watchtogether\/wp-content\/uploads\/sites\/267\/2018\/04\/Screen-Shot-2561-04-20-at-21.16.03.png?resize=350%2C200 1x, https:\/\/i0.wp.com\/generic.wordpress.soton.ac.uk\/watchtogether\/wp-content\/uploads\/sites\/267\/2018\/04\/Screen-Shot-2561-04-20-at-21.16.03.png?resize=525%2C300 1.5x, https:\/\/i0.wp.com\/generic.wordpress.soton.ac.uk\/watchtogether\/wp-content\/uploads\/sites\/267\/2018\/04\/Screen-Shot-2561-04-20-at-21.16.03.png?resize=700%2C400 2x"},"classes":[]},{"id":7,"url":"https:\/\/generic.wordpress.soton.ac.uk\/watchtogether\/introducing-watchtogether\/","url_meta":{"origin":99,"position":4},"title":"Introducing WatchTogether","author":"Emil-Aurelian Enache","date":"12th March 2018","format":false,"excerpt":"WatchTogether provides a way for people who are far apart from each other to watch TV or films together. It is a tool that synchronises a video file over the internet, enabling users to enjoy the company of their friends in an \u201conline cinema\u201d type of setting. We think it\u2026","rel":"","context":"In &quot;Design&quot;","block_context":{"text":"Design","link":"https:\/\/generic.wordpress.soton.ac.uk\/watchtogether\/category\/design\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":315,"url":"https:\/\/generic.wordpress.soton.ac.uk\/watchtogether\/terms-of-use\/","url_meta":{"origin":99,"position":5},"title":"Terms of Use","author":"Wawan","date":"1st May 2018","format":false,"excerpt":"These terms of use below were adopted from Netflix and serve as the basic policy for WatchTogether. WatchTogether provides a service that allows our members in different locations to synchronously play and watch video contents (movies, TV shows, trainings, tutorials, speech, etc.) and enables them to interact each other during\u2026","rel":"","context":"In &quot;Legal&quot;","block_context":{"text":"Legal","link":"https:\/\/generic.wordpress.soton.ac.uk\/watchtogether\/category\/legal\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/generic.wordpress.soton.ac.uk\/watchtogether\/wp-json\/wp\/v2\/posts\/99","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/generic.wordpress.soton.ac.uk\/watchtogether\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/generic.wordpress.soton.ac.uk\/watchtogether\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/generic.wordpress.soton.ac.uk\/watchtogether\/wp-json\/wp\/v2\/users\/2976"}],"replies":[{"embeddable":true,"href":"https:\/\/generic.wordpress.soton.ac.uk\/watchtogether\/wp-json\/wp\/v2\/comments?post=99"}],"version-history":[{"count":7,"href":"https:\/\/generic.wordpress.soton.ac.uk\/watchtogether\/wp-json\/wp\/v2\/posts\/99\/revisions"}],"predecessor-version":[{"id":283,"href":"https:\/\/generic.wordpress.soton.ac.uk\/watchtogether\/wp-json\/wp\/v2\/posts\/99\/revisions\/283"}],"wp:attachment":[{"href":"https:\/\/generic.wordpress.soton.ac.uk\/watchtogether\/wp-json\/wp\/v2\/media?parent=99"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/generic.wordpress.soton.ac.uk\/watchtogether\/wp-json\/wp\/v2\/categories?post=99"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/generic.wordpress.soton.ac.uk\/watchtogether\/wp-json\/wp\/v2\/tags?post=99"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}