To be able to serve users at the right time is the goal. Thus, a live stream chat 24/7 function will be provided for certain types of accounts so that WatchTogether staff are able to help users when help is needed. In addition, there will be a review part which all users are able to share their feedback with the team for future development.
Additionally, users are able to connect with WatchTogether via social media sites such as Facebook, Youtube, Instagram as well.
References:
Boerman, P. (2015). Betere manager worden? Verzamel eens meer feedback over jezelf – MT.nl. [online] MT.nl. Available at: https://www.mt.nl/leiderschap/betere-manager-worden-verzamel-eens-meer-feedback-over-jezelf/88541 [Accessed 5 Apr. 2018].
Jones, K. (2018). Word of Mouth Marketing and Social Media. [online] Raven Media, Website Design and Advertising. Available at: https://www.ravenmediallc.com/word-of-mouth-marketing-social-media/ [Accessed 5 Apr. 2018].
